Use cases

One Platform. Every Outreach Problem Solved.

Milly handles the calls your team doesn't have time to make — whether that's filling tomorrow's shifts, re-engaging a database of 10,000 lapsed candidates, or confirming attendance before 6am.

Use case 01

Shift Filling

You've got 40 warehouse shifts to fill by Monday. Your team's got 200 candidates who might be available. That's 200 calls, 140 voicemails, 30 wrong numbers, and maybe 25 conversations — if your consultants do nothing else all day.

Milly calls all 200 overnight. By the time your team arrives on Monday morning, she's booked 35 candidates onto shifts, sent confirmation texts, and flagged 12 more who want a callback.

How it works

Upload the shift details: location, times, pay rate, requirements
Select the candidate pool from your ATS or upload a list
Milly calls and texts through the night
Interested candidates get booked in and confirmed by text
Unsure candidates get flagged for recruiter follow-up
Every outcome logged to your ATS

Best for: staffing agencies, logistics providers, warehouse operators, facilities management

Use case 02

Candidate Re-engagement

You've got 8,000 candidates in your database. 5,000 of them haven't heard from you in 6 months. Some have moved on. Some forgot they registered. Some are sitting at home right now wishing someone would ring them about a shift.

Your team will never get through that list manually. Milly will — in a week.

She calls, introduces herself, confirms they're still looking for work, updates their availability, and feeds the warm ones straight back to your recruiters. Your dead database becomes a live pipeline.

How it works

Select a segment: lapsed candidates, specific postcodes, skill sets, or registration dates
Milly calls with a re-engagement script you approve
"Hi, it's Milly from [agency]. You registered with us back in [month]. We've got work coming up in your area — are you still looking?"
Available candidates get updated and re-activated in your ATS
Not interested candidates get politely closed and marked
Your recruiters only talk to people who actually want to work

Best for: agencies sitting on large databases, RPOs managing candidate pools, employers with seasonal workforce needs

Use case 03

No-show Prevention

You've filled 60 shifts for Monday. History says 15–20% won't turn up. That's 10 empty spots, an angry client, and a scramble to find replacements at 5am.

Milly sends confirmation texts the evening before and calls anyone who doesn't reply. “Hi, just confirming you're still on for tomorrow at the Amazon centre — 6am start, bring your ID. Everything still good?”

The ones who say they can't make it get flagged immediately so your team can fill the gap before it becomes a crisis.

How it works

Milly texts all confirmed candidates the evening before their shift
Non-responders get a voice call 2 hours later
Confirmed candidates get a final text with site details, parking, what to bring
Cancellations get flagged immediately to your team
Replacement candidates get called automatically from your backup list

Best for: any operation where no-shows cost money — warehouses, call centres, events, hospitality, healthcare

Use case 04

Warm Transfer

Your consultants are good at closing. They're not good at dialling 150 numbers to find the 20 people who pick up. Milly does the dialling and patches live candidates straight through to your recruiters — mid-conversation, fully briefed.

Your consultant's phone rings. “Hi, I've got Sarah on the line. She's available Monday to Friday, based in Dartford, right to work confirmed. Putting her through now.”

That's it. No cold calls. No voicemails. No chasing. Just warm conversations with people who want to work.

How it works

Set the hours your recruiters are available for transfers
Milly calls candidates from your list
When someone's interested and qualified, Milly transfers them live
Your recruiter gets a summary on screen before they pick up
If no recruiter is available, Milly books a callback slot

Best for: agencies that want recruiters spending 100% of their time on placements, not prospecting

Use case 05

Compliance & Document Collection

Before a candidate can start, you need right to work, ID, references, certifications. Chasing these documents is one of the most time-consuming parts of onboarding — and one of the easiest to automate.

Milly calls or texts candidates who are missing documents. “Hi, we just need your right to work documents before we can book you in. Can you send a photo of your passport to this number?”

She follows up daily until it's done. Your compliance team just reviews what comes in.

How it works

Milly identifies candidates with missing compliance documents
Sends a text with clear instructions on what's needed and how to send it
Follows up with a call if no response within 24 hours
Chases daily until documents are submitted or candidate opts out
Flags completed candidates as ready to work in your ATS

Best for: agencies with AWR, GLAA, or sector-specific compliance requirements

Use case 06

Inbound Candidate Handling

A candidate sees your job ad at 11pm. They call the number. Nobody picks up. They apply somewhere else.

Milly picks up. 24/7. She answers their questions, checks their availability, qualifies them against your role requirements, and either books them onto a shift or schedules a callback with your team for the morning.

Every inbound enquiry handled. No missed opportunities. No candidates lost to voicemail.

How it works

Assign a Milly number to your job ads, website, or social media
Candidates call in and speak to Milly immediately
She answers FAQs: pay rate, location, shift times, requirements
Qualified candidates get booked in or scheduled for a callback
All details logged to your ATS with full conversation record

Best for: agencies running job ads on Indeed, Facebook, or job boards. Employers with careers pages and high inbound volume

Not Sure Which Use Case Fits?

Most of our clients start with one and expand. The technology is the same — it's just a different script. Tell us what your team spends the most time on and we'll show you how Milly handles it.

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