Legal

Privacy Policy

Last updated: 1 January 2026

Introduction

Call Milly (a trading style of Omnis Holdings Limited, company number 16296282) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website and AI-powered candidate outreach platform.

We are the data controller for data collected through our website and marketing activities. When processing candidate data on behalf of our clients, we act as a data processor.

Data We Collect

We collect the following categories of personal data:

  • Account information: name, email address, company name, job title, and phone number when you sign up or contact us.
  • Candidate data: data uploaded by our clients for outreach purposes, which may include names, phone numbers, email addresses, availability, and employment history.
  • Call recordings and transcripts: voice recordings and AI-generated transcripts of outreach calls made through our platform.
  • Usage data: how you interact with our platform, including pages visited, features used, and session duration.
  • Technical data: IP address, browser type, device information, and cookies (see our Cookie Policy for details).

How We Use Your Data

  • To provide and maintain our Service, including making AI-powered calls and messages on behalf of our clients.
  • To manage your account and provide customer support.
  • To improve our platform, including training and refining our AI models (using anonymised and aggregated data only).
  • To send you service-related communications, updates, and (with your consent) marketing materials.
  • To comply with legal obligations and protect our rights.

Lawful Basis

We process your personal data under the following lawful bases: contract performance (to provide the Service), legitimate interests (to improve our products and protect our business), consent (for marketing communications), and legal obligation (to comply with applicable laws).

Data Sharing

We do not sell your personal data. We may share your data with:

  • Sub-processors who help us deliver the Service (see our Sub-processors page for a current list).
  • Professional advisers such as lawyers and accountants where necessary.
  • Law enforcement or regulatory bodies where required by law.

Data Storage and Security

All data is processed and stored on servers located in the United Kingdom. We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments.

Data Retention

We retain your account data for the duration of your subscription and for 12 months after termination. Call recordings are retained for 90 days unless a longer period is required by our client or by law. You can request earlier deletion at any time.

Your Rights

Under GDPR and the Data Protection Act 2018, you have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erase your data (subject to legal obligations).
  • Restrict or object to processing.
  • Data portability — receive your data in a structured format.
  • Withdraw consent at any time (where consent is the lawful basis).
  • Lodge a complaint with the Information Commissioner's Office (ICO).

Contact

For privacy-related enquiries or to exercise your rights, contact us at hello@callmilly.com or write to Data Protection, Omnis Holdings Limited, 124-128 City Road, London, EC1V 2NX.