Legal

Complaints Procedure

Last updated: 1 January 2026

We take all complaints seriously and are committed to resolving them fairly and promptly. If you are unhappy with any aspect of our Service, we want to hear from you so we can put it right.

How to Raise a Complaint

You can raise a complaint by:

  • Emailing us at support@callmilly.com with the subject line 'Complaint'.
  • Writing to us at Complaints, Omnis Holdings Limited, 124-128 City Road, London, EC1V 2NX.

Please include as much detail as possible, including your account details, a description of the issue, and any supporting evidence.

What Happens Next

1

Acknowledgement

We will acknowledge your complaint within 2 working days.

2

Investigation

A member of our team will review the complaint, gather relevant information, and may contact you for additional details.

3

Resolution

We aim to provide a full response within 10 working days. If more time is needed, we will let you know and provide a revised timeline.

4

Escalation

If you are not satisfied with our response, you may request that the complaint be escalated to a senior member of the team. For data protection complaints, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

For Candidates

If you are a candidate who has been contacted through our platform and wish to raise a concern, please email support@callmilly.com. We will investigate and, where appropriate, work with the agency that contacted you to resolve the issue. You can also request to be added to our do-not-contact list.